Legal

Privacy Policy

Information We Collect

We collect the information you provide when requesting access and using the platform: your name, contact details, listings, and the messages you exchange with the Club’s Concierge.

How We Use It

Your information is used to operate the marketplace: to verify membership, publish listings, deliver messages and notifications, and track commissions owed to the Club.

Administrator Oversight

Messaging on the platform runs through the Club’s Concierge, not directly between members. Club staff read and respond to member threads as part of operating the service.

Notifications

With your consent, we send notifications by email and SMS. You control these in your account settings and may opt out of any non-essential channel at any time.

Usage Analytics and Error Monitoring

We use two third-party services to keep the platform working and to understand which parts of it members actually use.

PostHog records which pages are opened, how long each page is viewed, and where on a page members tap or click. This tells us, for example, that members are abandoning the offer flow at a particular step, so we can fix it. These analytics are not tied to your identity: we do not send your name, email address, or phone number to PostHog, and we do not create a per-member profile there. The text on screen is masked before it leaves your browser, so member names, prices, and message contents are not captured, and the member and conversation identifiers are stripped out of page addresses before any analytics data is sent. PostHog is not used to record your screen, and we do not use it for advertising.

Sentry records error reports so we can diagnose faults. Sentry also captures short replay recordings of the interface: every session in which an error occurs, plus a small random sample of ordinary sessions. A recording can include information that was displayed on your screen at the time. All text is masked and all images and media are blocked before anything leaves your browser, so a recording shows the shape of what you did rather than the content you saw.

Both services transmit over encrypted connections and store data on United States infrastructure under their own privacy and security policies. We use what they collect to diagnose problems and improve the platform, and for nothing else.

Your Data Rights

You can download a copy of the data we hold about you at any time from your account’s Privacy settings (your profile, listings, offers, the messages you sent, your sales, and your favorites) as a portable file.

You may also request erasure of your personal data by contacting the concierge at concierge@theconcoursclub.com or (305) 846-7957. On request, the Club anonymizes your personal information in place (your name, photo, and contact details are removed and your login is closed) while sale and commission records are retained as required for legitimate business, accounting, and legal purposes.

Data Security

Contact details are stored separately from public profile information and are never visible to other members. We never sell your data.